Receptionist

Receptionist

Salary: €13-16 per hour

Location:

Duties & Responsibilities:

• To ensure that all charges are posted correctly onto room bills.
• To process reservations and confirmations and respond to guests quickly.
• To process guests request in a timely and efficient manner.
• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.
• To check in/out guests efficiently ensuring all details are correct.
• To carry out tasks effectively using relevant system for rooms, bistro and spa bookings.
• To take reservations over the phone and deal with any bookings on your shift, to confirm the details of the reservation back to the guest by email.
• To ensure that any additional requirements for guests are offered i.e. dinner reservations, porter, etc.
• To correctly take messages for guests/staff ensuring that date, time, message, are noted.
• Participate in training and actively participate in performance management reviews to improve your standards of performance.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Duty Manager.
• Maintain a clean, tidy and organised reception and lobby area.
• Balancing of reception cash at end of each shift.
• The sensible allocation of rooms to customers having viewed all relevant guest requests.

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