Operations Manager Galway €60k
Galway, Full Time
Operations Manager Galway €60k plus
We are currently recruiting for an Operations Manager for our client. We are looking for a driven manager that has experience in all aspects, food & beverage and C&B. This position may suit an F&B Manager or C&B Manager looking to take the next step in their career.
Key Responsibilities:
Maintaining a high level of standards throughout all aspects of Lobby / Restaurant and Food and Beverage Outlets
Achieving targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible labour to Food and Beverage
Ensuring that the required staffing levels of the hotel are always met and to maintain operational standards
Implementing company operating standards in relation to suppliers, Excellence Service, Hotel presentation & Customer service
HR issues to be discussed with HR Manager with follow up information provided in the correct format.
To ensure smooth running of all standards of service, hygiene and customer contact as agreed with Senior Management
Ensure that departments comply and have in place all Fire, Health and Safety Measures necessary
Complete and sign off all rosters pertaining to relevant departments and ensure no over staffing or under staffing occurs as with agreed ratios, as required
Carry out departmental audits on a monthly basis and revert to the relevant department manager.
Interact professionally with all guests complaints and implement corrective action, follow up complaint and ensure guest satisfaction.
Support the profitability and cost management of the property.
The successful candidate will have:
- The ability to calmly lead their team
- Excellent attention to detail
- Ability to work on own initiative
- Excellent communication skills with proficient spoken & written English
Previous hotel experience and a strong background in Food & Beverage, forecasting in Ireland.
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