Hotel Spa Manager – £35k (Maternity Cover)

Hotel Spa Manager – £35k (Maternity Cover)

We are currently recruiting for a Spa Manager for our client, we are looking for a driven person who can manage the operation and the team.

Duties & Responsibilities:

• Develop and implement Spa goals, policies and procedures.
• Promote and sell customised spa programs to groups as required.
• Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
• Oversee training, payroll, evaluation, and service standards for spa team.
• Manage and motivate all spa employees.
• Monitor customer service, inspecting rooms, and speaking with customers to ensure satisfaction.
• Identify new business and marketing opportunities.
• Liaise between the hotel front office and sales operational departments; clients and guests for conference groups; and guests as required.
• Establish and maintain a professional business relationship with all vendors.
• Attend Hotel communication meetings as necessary
• Complete regular stock-takes and ordering as necessary, review brands, plan and implement systems to maximise sales and revenue

Candidate:

•  At least 3-4 years previous experience with 1 year in a supervisory or management position
• Relevant qualifications
• Proven Spa Therapist experience and knowledge of treatments required

BURAMB22