Hotel Operations Manager

Hotel Operations Manager

Salary: €60k

Location: Kildare

Duties & Responsibilities:

• Manage and coordinate all hotel departments (front office, housekeeping, food & beverage, etc.) to ensure they operate seamlessly.
• Ensure all departments are meeting operational standards and providing a consistent guest experience.
• Address any operational issues, guest complaints, or emergencies promptly and effectively.
• Monitor guest feedback, resolve complaints, and ensure that the hotel meets or exceeds guest expectations, especially in a luxury setting.
• Oversee VIP guest services, ensuring a high level of personalization and attention to detail for high-end clients.
• Maintain high standards of cleanliness, service, and amenities to match the hotel’s luxury reputation.
• Recruit, train, and manage hotel staff. Ensure they understand the hotel’s standards and provide excellent service.
• Foster a positive working environment, motivate staff, and promote a high level of guest service and team spirit.
• Oversee staff rosters, ensuring appropriate staffing levels across all departments.
• Monitor hotel expenditures, identify areas to reduce costs, and ensure profitability without compromising guest satisfaction.
• Assist in the creation and management of the hotel’s budget, including forecasting revenue, operating costs, and capital expenditures.
• Work with the revenue management team to optimize pricing, occupancy, and sales strategies for the hotel.
• Ensure the hotel complies with all local laws and regulations, including health, safety, and labor laws.
• Develop and implement emergency procedures, ensuring the safety and security of guests and staff.
• Collaborate with the sales and marketing team to develop strategies that increase the hotel’s visibility and attract high-end clientele.
• Support the implementation and promotion of loyalty programs, packages, and special promotions to drive repeat business.
• Oversee the operation and optimization of hotel management software systems (for booking, guest services, billing, etc.).
• Stay updated on the latest hospitality technologies and innovations to enhance operational efficiency and guest experience.
• Track key performance indicators (KPIs) like occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR).
• Regularly report to senior management regarding hotel performance, financial results, and guest feedback.
• Negotiate contracts with suppliers and service providers, ensuring that the hotel gets the best terms and value.
• Oversee inventory management, including supplies for housekeeping, F&B, and maintenance.
• Participate in the long-term strategic development of the hotel, including upgrades, renovations, and expansion of services.
• Stay informed about industry trends and competitor activities to maintain the hotel’s competitive edge in the luxury market.

 BURAMB22