Front Office & Reservations Manager

Westmeath, Full Time

Front Office & Reservations Manager

Salary: €35-40k

Location: Westmeath

Duties & Responsibilities:

    • To ensure all reservations are accepted, recorded, and confirmed in accordance with Company policy and in an efficient and courteous manner.
    • To manage and lead the reservations team.
    • To ensure accurate and complete entries in the Reservations system in accordance with established procedures.
    • To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
    • To have a thorough knowledge and understanding of all standards of performance and delivery within all Reservations and Events Departments.
    • To prepare accurate event documentation for all bookings in a timely fashion, and log / file appropriately.
    • To proactively identify operational challenges associated works with the Hotel operational team and customer to solve these challenges and/or develop alternative solutions.
    • To manage group room blocks and meeting space for assigned groups.
    • To adhere to all standards, policies and procedures as outlined in the company terms and conditions.
    • To conduct both planned and walk-in show-arounds as necessary in a professional manner demonstrating full knowledge of the product, services and tailoring the benefits of the guest’s needs.
    • To have sound knowledge and understanding of all Hotel Facilities – room capacities, menus and accommodation.
    • Managing mailbox – drafts, outbox – files & folders etc.
    • Complete daily reports as required by Management Team.
    • Communicate with front desk staff about walk in rates, corporate rate structure, family rates & child packages on a regular basis.
    • Ensure office filing/admin systems are kept up to date i.e. Group Rates folder & reservations correspondence.
    • Ensuring reservations are checked in accordance with standards to avoid unnecessary no shows or duplicate bookings or mistakes.
    • To identify possible sales leads and pass over for follow up.
    • To effectively up-sell products and services throughout the reservation process.
    • To ensure all deposits are received on a timely basis and billing arrangements are adhered to. Debt chasing.
    • To provide event booking pace information on a timely basis.

    Candidate:

    • 2-3 years experience in hotel front office and reservations.
    • Knowledge of the Opera system and other hotel systems beneficial. 
    • Excellent communication and people skills.
    • Be able to work as part of a team and on own initiative.
    • Good presentation and attention to detail.

    BURAMB22

     

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