Assistant Night Manager

Assistant Night Manager

Salary: €35k

Location: Kildare

Duties & Responsibilities:

• Support the Night Manager in overseeing all hotel operations during the night shift.
• Deliver exceptional guest service, addressing queries, complaints, or special requests efficiently and professionally.
• Supervise the night team including porters, security, and front office personnel.
• Conduct routine checks of public areas, back-of-house, and security systems, ensuring safety and cleanliness standards are met.
• Assist with the night audit process, including verifying daily revenue reports, processing end-of-day financial transactions, and preparing reports for management.
• Coordinate late check-ins, early departures, and room allocations as needed.
• Handle emergency situations including medical incidents, fire alarms, or evacuations in line with hotel procedures.
• Ensure smooth handover to the morning team, highlighting any key incidents or follow-up actions.
• Maintain compliance with health, safety, and licensing regulations.
• Provide coaching and support to junior night staff to uphold hotel standards.

Candidate:

• Previous experience in a supervisory or night role within a hotel or hospitality environment.
• Excellent customer service and conflict resolution skills.
• Strong leadership and communication abilities.
• Familiarity with hotel front office systems (e.g., Hotel, Protel, or similar PMS).
• Good understanding of financial reconciliation and night audit procedures.
• Ability to stay calm and make sound decisions under pressure.
• Flexible availability to work overnight shifts, weekends, and holidays as needed.
• Basic first aid and fire marshal training is an advantage.

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