Front Office Manager
Midlands, Full Time
Job Title: Front Office Manager
Location: Ireland (Midlands / Central Region)
Burren Amber Recruiters has partnered with an exceptional four-star property dedicated to genuine hospitality and unforgettable guest experiences. We are looking for a dedicated professional Front Office Manager to join our client’s vibrant front of house team.
The Role
As the Front Office Manager, you will take ownership of the day-to-day operation of the Front Office, ensuring a warm, professional, and efficient experience for every guest from arrival to departure. Reporting directly to the Rooms Division Manager, you will lead the team and act as a key pillar in delivering the property’s renowned standard of hospitality.
Key Responsibilities:
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Manage and lead the Front Office and Reception team, overseeing rotas, training, development, and performance.
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Oversee all aspects of guest arrivals, departures, room allocations, billing, and VIP arrivals.
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Ensure consistently high standards of customer service and handle guest queries, feedback, and service recovery professionally.
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Ensure all Front Office SOPs, cash-handling, and security procedures are strictly followed.
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Collaborate closely with Reservations, Housekeeping, and other departments to ensure smooth daily operations.
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Monitor room availability, status, and special guest requirements while supporting revenue strategies through upselling.
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Assist with the management of groups, weddings, and conferences.
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Ensure effective communication and handovers across all shifts.
Key Skills & Requirements
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Experience: Proven track record in a Front Office Manager, Reception Manager, Assistant Manager, or senior hotel reception role within a busy hotel environment.
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Core Competencies: Strong leadership, people management, and problem-solving abilities, coupled with a hands-on approach during peak periods.
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Technical Skills: Good administrative skills with experience using hotel Property Management Systems (HotSoft knowledge is an advantage).
If you are a natural leader with a passion for hospitality and want to grow your career with a renowned, guest-focused team, we would love to hear from you