Spa Manager

Spa Manager 

Location: Galway

Salary: €36-40k

Duties & Responsibilities:

• Assist the Spa Manager in overseeing the daily operations of the spa, ensuring that services and treatments are delivered in a timely, professional, and efficient manner.
• Lead, motivate, and support the spa team, including therapists, receptionists, and support staff, ensuring that all team members adhere to company policies and deliver exceptional guest service.
• Provide personalised services and attention to guests, responding to their needs and resolving any complaints or issues promptly. Ensure all services meet or exceed guest expectations.
• Assist in recruiting, training, and developing spa team members. Organize ongoing training sessions to enhance skills and ensure consistent quality.
• Ensure compliance with health, safety, and sanitation standards within the spa. Oversee the proper use and maintenance of spa equipment.
• Monitor and maintain inventory of spa products and supplies. Coordinate with suppliers to ensure stock levels are kept at an appropriate level, and assist in placing orders when necessary.
• Assist the Spa Manager in monitoring spa revenue, costs, and profitability. Help develop and implement strategies to improve sales and guest satisfaction while maintaining cost efficiency.
• Support the development and implementation of promotional strategies to increase spa revenue, including seasonal offers, packages, and loyalty programs.
• Help manage spa bookings and appointments, ensuring smooth scheduling and efficient use of resources. Handle administrative duties, including maintaining records, reports, and payroll.
• Collaborate with other hotel departments, including housekeeping, front desk, and food & beverage, to ensure seamless guest experiences.

Candidate:

• Degree or diploma in Hospitality Management, Spa Management, or a related field (or equivalent work experience).
• Minimum of 2-3 years of experience in a supervisory or management role within a spa or wellness environment.
• Strong leadership and team management abilities.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and multitasking skills.
• Ability to work under pressure and manage high volumes of guests and bookings.
• A good understanding of spa operations, treatments, and wellness trends.
• Knowledge of health and safety regulations.

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