Hotel Operations Manager (Accommodation Available)

Hotel Operations Manager

Salary: €50-60k 

Location: Kildare

Duties & Responsibilities:

• Oversee the day-to-day operations of the hotel, ensuring efficient and smooth running of all departments.
• Develop and implement operational policies and procedures to enhance performance and guest satisfaction.
• Monitor hotel performance metrics and adjust strategies to achieve business objectives.
• Ensure an exceptional guest experience by maintaining high service standards in all areas of the hotel.
• Handle guest complaints or issues in a professional and timely manner to ensure satisfaction.
• Analyse guest feedback and make necessary improvements.
• Lead, motivate, and supervise hotel staff, ensuring a positive work environment and high staff morale.
• Hire, train, and develop team members to improve skills and performance.
• Conduct regular performance evaluations and provide feedback for career development.
• Assist in budgeting, forecasting, and monitoring hotel financial performance.
• Oversee operational costs, implement cost-saving strategies, and maximize profitability.
• Monitor inventory and ensure efficient use of resources across departments.
• Ensure compliance with all local, state, and federal regulations, including health, safety, and labour laws.
• Oversee property maintenance and ensure the hotel is in excellent condition for guests.
• Ensure the safety and security of guests, staff, and hotel property.
• Collaborate with the General Manager to set long-term goals and objectives for the hotel.
• Develop and implement strategies to increase guest satisfaction, brand reputation, and revenue.
• Identify opportunities for service improvement and implement initiatives to enhance operational efficiency.

Candidate:

• Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred).
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a managerial role.
• Experience in managing multiple departments and teams in a hotel environment.
• Proven track record in delivering high-quality guest service and managing operational efficiency.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent problem-solving skills and ability to think critically in high-pressure situations.
• Strong attention to detail and commitment to maintaining high standards.
• Customer-focused with a passion for hospitality.
• Strong organizational skills and ability to manage time effectively.
• Flexible and adaptable to changing circumstances.

BURAMB22