Meeting & Events Manager – South Dublin €50k

Meeting and Events Manager 5* Hotel – South Dublin €50k

Our client is currently recruiting for a Meeting & Events Manager to join our Events Department in their 5* Property. The successful candidate must be highly motivated, well-organised, and passionate about delivering memorable experiences

Key Responsibilities:

• Manage and lead the Meetings & Events team to achieve revenue and conversion targets, ensuring the department’s profitability and guest satisfaction.
• Provide strategic direction for daily operations, including handling enquiries, proposals, contracts, and event planning, while maintaining close client interaction.
• Collaborate with the Director of Sales and Marketing to review and optimise the business pipeline, identifying gaps and implementing proactive measures to meet targets.
• Oversee all reactive sales and event planning activities, ensuring a seamless process from enquiry to execution.
• Ensure all events meet the hotel’s standards by coordinating with other departments to deliver consistent, high-quality service.
• Manage customer satisfaction post-event by handling feedback and resolving any issues promptly and effectively.
• Prepare and present weekly forecasts, productivity reports, and monthly revenue and P&L statements to the management team.
• Assist in the preparation of the annual departmental budget and financial plans.
• Monitor budget adherence and implement strategies to upsell products and services, driving additional revenue.
• Recruit, train, and mentor the Meetings & Events team, fostering a collaborative and high-performance environment.
• Provide ongoing coaching and feedback to enhance team performance, manage conflict, and support professional development.
• Build and maintain strong client relationships, ensuring a high conversion rate of leads to confirmed bookings.
• Devise creative strategies to drive business and upsell to existing clients.
• Exhibit a professional, positive demeanour in all client interactions, both in-person and via phone or email.

Requirements:

• A minimum of 2-3 years of experience in a senior hospitality event management role, with a proven track record of leading a team in a high-volume, luxury environment.
• Strong command of the English language with excellent verbal, listening, and writing skills.
• Exceptional customer service and relationship management skills.
• Proficient in Microsoft Word, Excel, and also in Opera Sales & Catering would be an advantage.
• Strong knowledge of event technology products, contract management, and legal requirements.
• Ability to manage guest room and meeting space inventories effectively.
• Structured, organised approach with the ability to prioritise and manage a demanding workload.
• Excellent interpersonal, communication, and presentation skills, with the ability to connect and manage client expectations.

BURAMB22